Help Desk Services Remote Monitoring	Server and Workstation set-up. E-mail / Intranet/ Security Firewall software or hardware
Contract Support	1 Off Call Out 24 Hour Support call

Outsourcing your help desk to ITC will enable your company to benefit from our extensive knowledge base, which will not only prove cost-effective but will also allow any existing technical resource within your organisation to focus on their areas of specialisation without any interruption.

Providing a helpdesk service to support all of your end users is a resource-intensive activity. Ensuring that your helpdesk provides seamless cover despite lunchtimes, holidays and illness is even more expensive. Another issue to address is the fact that your helpdesk staff will usually have aspirations to progress too more fulfilling roles.

In short, helpdesk costs and staffing problems are a headache that most IT managers would rather be without.

ITC can provide helpdesk services direct to your end users from our helpdesk call centre. Due our professionalism your end users will not know that the call is being handled outside of your organisation.

We also provide the option of helpdesk outsourcing. ITC can set up a helpdesk facility at your site or take over the running of your existing helpdesk. The benefit of our experience in helpdesk processes will help you meet service level targets

The growing reliance of business on technology, coupled with the increasingly complex nature of today’s IT systems means the likelihood of technical problems has multiplied.

So too has their potential to impact on overall business efficiency. It can be difficult for even the most well resourced company to keep abreast of changes and to respond to the fresh challenges they present.

ITC Group Helpdesk Support Services offers an invaluable opportunity for users to access specialist advice wherever they are located as soon as something goes wrong. It handles enquiries ranging from general requests for information to diagnosing and resolving more pressing technical problems.

 

 

Two key services are available:

General Helpdesk responds directly to your users requests for support and general inquires. It can ease the workload of IT support departments by handling basic user needs including requests for new equipment or software installation and reporting fault issue. In addition intranet and extranet capability incorporated into ITC systems enables end-users to keep track of their requests and inquiries.

Technical Helpdesk provides all the services of the General Helpdesk and also provides rapid and accessible specialist telephone assistance from skilled personnel able to diagnose and resolve your users problems relating to desktop operating systems and most common desktop applications.

With ITC Helpdesk Support Services your company will be able to:

Access an easy to use, comprehensive off-site helpdesk run by experts

Ensure that end-users receive rapid responses to requests and problems

Save time and money with a system designed to track and manage individual issues

Reduce the pressure on in-house support departments by filtering end-user enquiries

Our Technical Help Desk directly handles calls from users, dealing with the simpler queries over the phone and filtering only the priorities to internal IT staff to take pressure off the in-house resource. Alternatively we can field all user queries and deal with all problems ourselves if that is what y would prefer.

Easy and quick for users to contact, the ITC Help Desk has been designed to encourage users to make full use of the service and provide excellent levels of support and information the moment it's needed.